From the perspective of catastrophe insurance,we used AHP method to measure the level of people's earthquake disaster insurance literacy,and developed an ordered Probit model to analyze the impact of people's earthquake disaster insurance literacy and public service perception on public service satisfaction. The results show that the level of earthquake disaster insurance literacy among Chinese residents was relatively low and the difference was large. Earthquake disaster insurance literacy and public service perception had a significant positive influence on public service satisfaction,while residents' family income level showed a negative influence on public service satisfaction,however,such influence was not as great as that of earthquake disaster insurance literacy and public service perception. The earthquake prevention and disaster reduction department should further broaden the public service channels,increase service types and methods,focus on enhancing service quality,and improve the level of earthquake disaster insurance literacy and public service perception of the people. Insurance companies need to carry out in-depth cooperation with earthquake prevention and disaster reduction departments,develop different earthquake insurance products which is suitable for people at different income levels,and increase the popularity of earthquake insurance knowledge,so as to improve the satisfaction degree of the earthquake department's public services.