In 2020,the China Earthquake Administration conducted its inaugural survey to assess public service demand and satisfaction regarding earthquake prevention and disaster reduction. Using telephone questionnaires,the survey collected 18,007 valid responses. The questionnaire addressed public engagement,satisfaction levels,and service demands for key items,including earthquake quick reports,public education on earthquake prevention,departmental portals at various levels,seismic consultations for self-built houses,and emergency services in post-earthquake disaster areas. Building on previously published research,this paper focuses on constructing a survey indicator system to evaluate public demand and satisfaction with these services. It provides a detailed analysis of the survey results,highlighting public satisfaction levels and specific needs for earthquake prevention and disaster reduction services in China. The findings offer a valuable basis for enhancing public service delivery in this field,ensuring services are aligned with public expectations and needs.